Add pictures from device camera and gallery to customer record.See historical customer invoice, quote and dispatch history.Capture customer authorization & acceptance signatures.Process payments & prepayments, including PCI compliant credit card processing.Create, view, email, and print service quotes & invoices.Scan QR or bar code of a part or serial number to quickly find and add items on quotes and invoices.Rejected items are saved in the customer account, allowing you to review these items on future visits. Present a complete quote to your customer with the ability accept or reject items with the final price adjusting accordingly.Review the last 10 dispatches assigned to a particular device along with dispatch information and mobile invoice created.Add and edit customer equipment in account record or dispatch.See the last 10 pending quotes for a customer with the ability to view details to accept and begin work or to take a prepayment.View customer account, service history, equipment, saved documents & service maintenance agreement information.Use GPS tracking, mapping and routing, & turn-by-turn driving directions.Give the office real-time status updates with time tracking.View and edit customer contact information.View service dispatches & work order information.Receive scheduling notifications for new dispatches.
ESC Mobile Tech works with your ESC software to access critical work order information, customer data and more, anytime and anywhere, from your tablet or smartphone.
Give your field service technicians the tools they need to improve productivity and enhance service.
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